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Sense 2 keeps resetting itself

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‎03-29-2023 00:47 - last edited on ‎03-30-2023 06:49 by Fitbit Moderator

‎03-29-2023 00:47 - last edited on ‎03-30-2023 06:49 by Fitbit Moderator

My Sense 2 continually shuts down at least once every couple of weeks despite having ample battery life. I can either put it on the charger or hold the button for 10 seconds and it restarts. This isn’t a sustainable solution and it looks like this may be a common problem with this watch. How do I keep this issue from recurring? 

 

Moderator Edit: Clarified subject

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‎03-30-2023 06:51 - edited ‎06-19-2023 05:33

In response to NellyG

‎03-30-2023 06:51 - edited ‎06-19-2023 05:33

Hi there, @hollybug1009. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Sense 2 before reaching out. @NellyG Thanks for your advice! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎03-30-2023 04:59

‎03-30-2023 04:59

Hi @hollybug1009 I would recommend you contact Fitbit Support  as it is an ongoing problem.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-30-2023 06:51 - edited ‎06-19-2023 05:33

In response to NellyG

‎03-30-2023 06:51 - edited ‎06-19-2023 05:33

Hi there, @hollybug1009. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Sense 2 before reaching out. @NellyG Thanks for your advice! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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