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Sense 2 keeps resetting itself

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‎03-29-2023 00:47 - last edited on ‎03-30-2023 06:49 by Fitbit Moderator

‎03-29-2023 00:47 - last edited on ‎03-30-2023 06:49 by Fitbit Moderator

My Sense 2 continually shuts down at least once every couple of weeks despite having ample battery life. I can either put it on the charger or hold the button for 10 seconds and it restarts. This isn’t a sustainable solution and it looks like this may be a common problem with this watch. How do I keep this issue from recurring? 

 

Moderator Edit: Clarified subject

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‎03-30-2023 06:51 - edited ‎06-19-2023 05:33

In response to NellyG

‎03-30-2023 06:51 - edited ‎06-19-2023 05:33

Hi there, @hollybug1009. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Sense 2 before reaching out. @NellyG Thanks for your advice! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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2 REPLIES 2

‎03-30-2023 04:59

‎03-30-2023 04:59

Hi @hollybug1009 I would recommend you contact Fitbit Support  as it is an ongoing problem.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-30-2023 06:51 - edited ‎06-19-2023 05:33

In response to NellyG

‎03-30-2023 06:51 - edited ‎06-19-2023 05:33

Hi there, @hollybug1009. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Sense 2 before reaching out. @NellyG Thanks for your advice! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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