Sense 2 keeps showing Fitbit pay notification

[exploringwithab]

This is getting beyond annoying now. My Fitbit Sense 2, keeps vibrating and popping up the message - ‘To pay, double press the left side button and tap payments’, every 10 to 15 minutes. I am in India and there is no Fitbit pay here (till date) and it is not even set up. 

I have tried everything from updating firmware, to restarting a hundred times, but this issue does not go. 

This is clearly a bug and till date there has been no fix for this. This is by the worst Fitbit device I have owned being a loyal customer for over a decade.

Does anyone else faces this issue? Is there a fix to this problem? Is Fitbit going to acknowledge this problem and provide a fix ?

Moderator Edit: Clarified subject

[Guy_]

Hi @exploringwithab - did you check in Watch Settings, what is assigned to long press? You can turn it off or assign to something else.

[exploringwithab]

Long press is set to ‘Exercise’ and I need that for quick access to exercises.

[Guy_]

@exploringwithab- thanks, in that case have you tried logout of the Fitbit App, clear storage cache and force stop it and restarting both watch and phone?

[exploringwithab]

I use an iPhone 14 Pro Max with iOS 16.2. I have tried logging out, deleting the app, reinstalling, re-logging in , restarting phone, restarting fitbit, just nothing seems to resolve. It won’t even wait 5 minutes and would pop up again. 

It seems as if every time I lift my hand up, this message pops up.

[Guy_]

@exploringwithab- thanks, it may be a bug, to verify try chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

[exploringwithab]

Thanks, I will and also post an update here.

[DiegoDeBernardi]

Hi exploringwithab,

I have the same problem. How we can resolve? I try to call the customer care, but today here in Italy they are still closed untill tomorrow. 

Diego

[exploringwithab]

I reached out to customer care and they asked me to do a factory reset. I even removed by Fitbit sense 2, deleted the app, re-downloaded the app, added sense 2 again and still no respite from the annoying notification which keeps popping up every few minutes. 

Support has asked me to send a video of the issue.

[DiegoDeBernardi]

Yesterday I called the customer care and after the same test, made with them, I send back Sense 2 for the replacement.

Now I am waiting for a new Sense 2.

[exploringwithab]

This has to be a bug. I cant imagine how many other people must be facing this issue, especially those who do not have a presence on this community. 

[DiegoDeBernardi]

I hope that in the future Fitbit can improve its Customer Care for the replacements. I payed 250 Euro and wait a lot of day for the replacement is very unkind. Thank you Exploringwithhab for our shared experience

[Guy_]

Hi @DiegoDeBernardi -

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@DiegoDeBernardi wrote:

I hope that in the future Fitbit can improve its Customer Care for the replacements. I payed 250 Euro and wait a lot of day for the replacement is very unkind. Thank you Exploringwithhab for our shared experience

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you can perhaps vote for this Improve return or replacement policy to be faster (w/code to exchange at any shop)

[Macjasper]

Just got my sense 2 I have the same problem. Must be a software bug

[DiegoDeBernardi]

Fitbit has changed my Sense 2.

No more test, ask them to change device.

[LizzyFitbit]

@Macjasper Welcome to the Community. @DiegoDeBernardi Thanks for stopping by to help our new member.

@Macjasper Thanks for joining this thread and sharing your experience with your Sense 2. I went ahead to check your details and I noticed you already have a case created. Because our Support team has access to your information, my best advice is to keep an open communication with them.

[jencrox17]

I have a just upgraded to the Versa 4 from the Versa and this pay notification is happening to me, every time I move my arm, can this not be disabled??

[SalGski]

I just got my Sense 2 and I'm having the same issue.  I have tried all of the troubleshooting solutions that I could find including chatting with FitBit.  The notifications is still popping up.   Has anyone had success in solving this problem?  I'm getting ready to return this!

[LizzyFitbit]

@jencrox17 and @SalGski Welcome to the Community Forums.

Thanks for joining this thread and for every step tried prior to posting. Let me share our team is aware of this issue and while there isn't a time frame for the fix, we'll keep them informed of the impact to you and other members.

I'm sorry you're having this inconvenience and I appreciate your feedback. Please know we'll continue working to improve our devices and the experience with them.

[czimborbryan]

I too am having this problem.  It occurs each evening around 11PM, even if I’m asleep.  Please fix ASAP.