Sense 2 metal back plates fell off

[Kazza940]

This is my second Sense - the first was the original and current is Sense 2. The two silver sensors on the back have come off again. Last time this happened it burnt my wrist so this time I've removed my watch. Not happy as it's been just under two years - I gave Fitbit another chance but don't think I'll be buying another after this. Might try Apple. Very disappointed as expected better wear quality from Fitbit but not the case!

Moderator Edit: Clarified subject.

[HorareyFitbit · Accepted solution]

Hi @Kazza940, welcome to the Community.

As you are describing a physical damage to your device my best advice is to contact our Support team since they have more tools to evaluate your case, you can follow the following link where you will be able to select how you want to contact them. Support.

[Kazza940]

Thank you - I did what you suggested and got the support I needed. Support team were brilliant!

[HorareyFitbit]

Hi again @Kazza940, nice to see you around!

Thanks for sharing with me this nice update of your situation, now let me invite you to visit our Health & Wellness board where you can make new friends, create topics and share your experience while reaching your goals.