Sense 2 metal sensor falls off

[marcvl1859]

I have a Sense 2 (out of warranty). But less than 2 years old.

After gluing the metal sensor once it fell off again. It has never been used in showers, hot water, or pools  ( it has never been in water).

this is frustrating!

Moderator Edit: Clarified subject

[FatimaFitbit]

Hi @marcvl1859!

A warm welcome to the Fitbit Community!

Thank you so much for letting us know that the metal sensor of your Sense 2 fell off. I want to thank you for your efforts too and understand how frustrating this is. 

I will be happy to help you further, I need more information from you, which is best shared privately. I am sharing a link to a form for you to fill out here.

This form is for you only, so let me know when you have completed it.

[marcvl1859]

done

[FatimaFitbit · Accepted solution]

Hi there @marcvl1859!

Thanks for your answer and for submitting the form!

You'll be receiving an answer from our team very soon. Please check your spam and junk folder.

Keep working with Support. They'll take care of you.

[marcvl1859]

despite gluing it the sensor fell of AGAIN!

very disappointed as I had a sense and that one could not stand a little bit of water (it stopped working after I had it on while being in the rain), so I bought the sense 2 and now I have this issue.