Sense 2 metal strip has fallen off

[TimFitzp]

I have a Sense 2 which is just over a year old and one of the metal contact strips has fallen off the back and is lost. The watch was expensive and has never been near water or used in harsh conditions. 

Moderator Edit: Clarified subject

[Willdewitt]

My sense 2 sensor pads fell off the back of my fitbit was told my fitbit was out of warranty even though it's a defect I was only offered 35 % off a new one knowing I paid 200 plus for it in the first place not everyone has 200 plus dollars to replace a defective item I will make sure my family and friends never buy another fitbit item again with the way I was dismissed about the defective sense 2 issue of the pads falling off the back knowing it's a problem and many others have had the same issue 

[LizzyFitbit]

Welcome to the community, @TimFitzp and @Willdewitt.

@TimFitzp Thanks for sharing these details and a picture of your watch. Because of this situation, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. I’ll keep an eye out for your response specifically, so please let me know once you’ve filled it out.

@Willdewitt Thanks for joining this thread. I understand where you're coming from and as this isn't the type of experience that we want our members to have. As you may know, every case is handled individually and based on our Warranty Policy. Nevertheless, I understand where you're coming from and appreciate your feedback as it'll help us to improve our devices, as well as our services.