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Sense 2 not charging

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‎10-16-2024 22:52 - last edited on ‎10-18-2024 07:51 by Fitbit Moderator

‎10-16-2024 22:52 - last edited on ‎10-18-2024 07:51 by Fitbit Moderator

My Fitbit ran out of charge. My Fitbit has been on charge for 2 days now and still will not go on. Please help I have cleaned the port for the charger and still no luck

Moderator Edit: Clarified subject

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‎10-18-2024 07:55 - edited ‎10-18-2024 07:56

‎10-18-2024 07:55 - edited ‎10-18-2024 07:56

Hi there @Lyndvia88! Welcome to the Fitbit Community! It’s nice to see a new member around.

Thank you for sharing with us the situation you're having with your Sense 2, which is not charging anymore and for your efforts.

I suggest you try to do this:

  • Please restart your Fitbit.
  • Try to clean the contacts of the watch with a toothbrush and fresh water and gently clean the pins on the charging cable with a cotton swab and some rubbing alcohol.
  • After that, charge the watch for 30 minutes using a different USB port on a computer or other UL-certified wall charger.
  • You can read this article too: Why isn't my Fitbit device's battery charging?
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