Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense 2 not counting calories or any stat properly

Replies are disabled for this topic. Start a new one or visit our Help Center.

Sense 2 won’t keep my weekly totals for calories, miles or steps 

Best Answer
0 Votes
4 REPLIES 4

Hey there @Brudda, welcome to the Fitbit Community! 

Thanks a lot for taking the time to share this situation with us; I'll be glad to help.

Please let's try some basic troubleshooting steps that can prove useful in this case. Let's start with this:

  • Double check the app is up to date 
  • Check there is no update pending for the watch firmware
  • Restart the phone and the watch  
Best Answer
0 Votes

I have done all those steps numerous times, and nothing helps.

Best Answer
0 Votes

Thanks @Brudda, for letting me know that! 

Another thing I'd like to check is your personal information. Values such as your birthdate, sex, height, or weight are crucial when it comes to estimating your BMR (Basal Metabolic Rate). Please check that all those values match your personal information. Please follow the instructions here: How do I manage my Fitbit profile?

Best Answer
0 Votes
I will check all of those but how would that effect my daily and weekly
totals on miles, steps and calories burned. I can’t see any of that past
the day that I’m on.
Best Answer
0 Votes