07-16-2025
13:38
- last edited on
07-16-2025
17:35
by
EstuardoFitbit
07-16-2025
13:38
- last edited on
07-16-2025
17:35
by
EstuardoFitbit
Sense 2 won’t keep my weekly totals for calories, miles or steps
Best Answer07-16-2025 17:26 - edited 07-16-2025 17:29
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
07-16-2025 17:26 - edited 07-16-2025 17:29
Hey there @Brudda, welcome to the Fitbit Community!
Thanks a lot for taking the time to share this situation with us; I'll be glad to help.
Please let's try some basic troubleshooting steps that can prove useful in this case. Let's start with this:
Best Answer07-20-2025 03:49
07-20-2025 03:49
I have done all those steps numerous times, and nothing helps.
Best Answer07-21-2025 14:57
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
07-21-2025 14:57
Thanks @Brudda, for letting me know that!
Another thing I'd like to check is your personal information. Values such as your birthdate, sex, height, or weight are crucial when it comes to estimating your BMR (Basal Metabolic Rate). Please check that all those values match your personal information. Please follow the instructions here: How do I manage my Fitbit profile?
Best Answer07-21-2025 19:05
07-21-2025 19:05
Best Answer