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Sense 2 not registering steps/calories accurately

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‎09-16-2024 08:21 - last edited on ‎09-17-2024 07:03 by Fitbit Moderator

‎09-16-2024 08:21 - last edited on ‎09-17-2024 07:03 by Fitbit Moderator

Hi, my Sense 2 is not registering correct steps or calories for yesterday - it keeps registering either my steps so far for today as yesterday's steps also or saying 1031 steps and 1475 calories (which I guess is if I didn't move at all in a day?) - as of last night I had 5500 steps and should have at least 1800 or so calories. Weirdly it seems to be registering everything else like sleep during that time. I tried resetting the watch and also deleting and re-installing the app and neither worked.

 

Moderator edit: edited title to clarity.

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‎09-17-2024 07:05

‎09-17-2024 07:05

Welcome to the Fitbit Community, @ChristyH223.

Thank you for letting me know about this situation in regards to the steps and calories tracked by your Sense 2. I appreciate the steps you followed to get this improved.

Please confirm if you are using Mobiletrack. It is a service that allows you to count steps using your phone even if you forget to wear your Fitbit. You can "unpair" Mobile Track from your account.  On your Fitbit app go to the upper left corner, on the phone and device icon. Click on your phone icon and on the 3 dots and choose "unpair".

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