Will Sense 2 syncing and GPS issues be fixed?

[tkm51]

Just saying... I hope the Sense 2 problems with syncing and non-functiioning Dynamic GPS will be fixed before we are forced to trade it in for a Pixel watch.  😕

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi there, @tkm51.

Thanks for taking the time to share this with me. I was checking your details and it seems that you already have a case created. Although I'm glad you received assistance, I understand how frustrating this has been for you and I apologize for the inconvenience. Our team continues working on all our devices to improve their performance, and the input we receive from our members is a big part of the process.

If you have any questions about the resolution provided, I recommend replying directly to the Support team. They will investigate and continue assisting you.

[tkm51]

After the latest firmware update, the Sense 2 now attempts to connect to
GPS if I select Run as the exercise.. if I select Walk, it makes no
attempt. Nothing beyond time and steps is recognized. A cheap step counter
could do this and it is not satisfactory for a Sense 2 which used to
provide accurate GPS

[tkm51]

SOLVED maybe..  Go to Exercises All Walking and scroll down and turn GPS on. I never changed that setting to GPS off , so not sure how or when that happened. I'm testing it now. I see a distance and a pace that makes sense.

[LizzyFitbit]

Hi there, @tkm51.

Thanks for the additional information, and sharing the steps that you've tried. I'm glad your watch seems to be working well and because you'll monitor its behavior, I'd recommend this help article which explains more details about how to use the GPS function on your watch.

[Amplegirl]

I have a fit bit charge 3 and and iPhone. I can use spin on my watch and then click end data is then shown but when I sync this does not come up as an activity and none of the data from the watch appears on the phone. Any ideas why? 

Thank you