Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense 2 not setting up

Replies are disabled for this topic. Start a new one or visit our Help Center.

I have a Sense2 that has worked flawlessly since 2021 but lost sync with my phone and refused to pair. This is the replacement watch for a Charge 2 that exhibited the same problem at about the same age. 

I have tried all of the advice and guidance online. Switching things off, wait, on, erasing settings etc. The watch started showing wrong time (about 10 minutes slow) and my last effort was a factory reset. Now it's stuck showing "To start, download the fitbit app" in various languages, ignoring my phone's attempt to make conversation. 

What can I do next? 

 

Moderator edit: edited title to clarity.

Best Answer
0 Votes
1 REPLY 1

Welcome to the Fitbit Community, @jniv2.

Thank you for letting me know about this situation in regards to the set up of your Sense 2.

I recommend you to check this article, I'm positive this will help you improving the situation.

Best Answer
0 Votes