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Sense 2 not tracking sleep or syncing

7 hours ago

7 hours ago

Since 11/21, my Sense 2 has not been tracking sleep or syncing with my device (iPhone 16). I have manually synced but it takes multiple attempts and refreshes for the data to sync. I have tried uninstalling and reinstalling the app on my phone, fully charging the Sense 2, restarting the Sense 2, and restarting my phone. Has anyone else had this issue recently? The Sense 2 was a gift purchased new for me in August, I’m the first owner/user and believe I followed the setup correctly so idk what’s going on.

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6 hours ago

6 hours ago

Hi @l1ynch, welcome to our Community! Is nice to have you here.

Thanks for sharing with me your situation regarding your Sense 2 not tracking sleep and syncing properly.

About the syncing situation I recommend you to read this following article with steps and recommendations to improve your situation. Why won't my Fitbit device sync?

And for the sleeping situation I will send you a link for you to check and understand better the tracking of your sleep. How do I track my sleep with my Fitbit device and then please go to the section ¨I can’t find my sleep session¨ 

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