Sense 2 notifications are not working

[Samsay]

Since the latest Sense 2 update (v 60.20001.220.31) and app v. 4.65, my notifications have completely stopped working on iOS 26.3.1. The notification settings page in the app is totally blank. I’ve tried restarting and reinstalling everything, but no luck. Also Alexa setup is not successful. 
Everything was working before updating Fitbit app and firmware


Moderator Edit: Clarified subject

[Samsay]

I really hope that's not the case. Alexa is a core feature and the main reason I bought the Sense 2—I rely on it every day to control my smart home devices.

We need to keep pushing for a real fix because 'ignoring' a major feature into extinction isn't acceptable. They still market Alexa as a key capability, so they need to make it work in our region. It’s the only thing that makes the Sense 2 worth wearing!

[asiayeah]

Yes, we must keep pushing for a real fix! Let’s keep our fingers crossed!

Moderator edit: formatting

[Samsay]

Great news everyone! I just updated the Fitbit app to v4.67 and Alexa is finally working again!

thanks Fitbit team

[AJSim]

Same here!  Not sure if the notifications are fixed also but yayy for Alexa!

[farrellcsun]

unfortunately i'm still having issues 😞 In fact, when i updated the app i still got Alexa connection errors so I restarted the app, phone and sense 2.  When I restarted sense2 it must have had an error as it went to factory reset!!  so i had to set up the watch again and now...not only does Alexa still not set up, but even with the "English (US)" workaround, not all the notifications are populating (e.g. iOS mail, WhatsApp)...only some notifications are populating (e.g. Yahoo mail, Outlook).  So frustrating - the app update v4.67 made my particular set up worse! 

For the Alexa set up, may I ask how you set up your phone?  I believe my Amazon account is UK based.  Did you try to activate Alexa on the app when you were in English (US) or English (UK)?  Any set up steps you did I would greatly appreciate!  thanks again

[AJSim]

Originally when I updated I still had the connection error for Alexa although in the app it said it was connected.  I disconnected in the app, tried to reconnect and finally had the allow all prompt.  

The notification list only populates if I choose US English. If I switch back to Australia (as my region language) the list remains but as soon as I select which app to receive notifications from that option disappears 

[Samsay]

Hi, @farrellcsun I'm so sorry to hear you're going through all that!

I removed the Fitbit app, forgot 'Sense 2' and 'Sense 2 Calls' from my Bluetooth settings, and then reinstalled Fitbit version 4.67. After changing my iPhone language to English (US) and the region to Australia, I paired the watch and connected to Alexa via the Fitbit app.

also try login with google account not Fitbit 

I should also mention that WhatsApp is still not showing the list that was previously appearing.

good luck!

[farrellcsun]

Appreciate the feedback to both you and AJSim!  I'll give it one more go in a bit and let you know how I get on.  Thanks again!

---

Unbelievably I got Alexa to work again. 🙂  Thanks again to you both for your help.  I got a new iPhone 17 at home that I have to transfer everything over from my current iPhone 14 Pro Max.  Fingers crossed everything transfers over fine!  But right now, for today, Alexa is working again on the Sense 2.

PS: notifications are still messed up - need to switch to English (US) for the fitbit app to populate and select notifications, but at least Alexa is working. 

[AJSim]

That’s great that Alexa is working for you now.  Same with the notifications.  Have to switch to English US for them to populate.  Baby steps! 

[Samsay]

That’s great news!

[AJSim]

I also don't get WhatsApp appearing in the notifications list whether I'm on US Language or Australian.  Hopefully this is fixed soon.

[farrellcsun]

That's so odd about WhatsApp not showing up even on English (US) setting...I did notice however that I am no longer seeing Facebook Messenger in the notification list on English (US) and I know that used to work as well.  They are both owned by Meta but not sure if that is connected.  Still hoping for a "proper" fix soon!  

[AJSim]

I have updated to the latest mini update 4.67.1 and notifications still are not working correctly. Any one else have any luck? 

[farrellcsun]

Just updated to 4.67.1  no joy here in UK either.  Notifications bug still there.  

[Samsay]

Everything works fine as long as you keep your phone language set to English (US) and the region to United States. Once everything is set up and working, you can change the region back to your own country.

[farrellcsun]

Yes, thank you Samsay, that is what I'm currently doing and at least all notifications are coming through - and Alexa is also working again! 

However, they should put out a proper fix where you don't have to switch back and forth from English (US) to set your notification preferences - it was all working perfectly fine prior to 4.65.  Since this workaround currently works, I'm not pushing it as hard, but they should still properly fix this bug.

[Samsay]

Totally agree. It’s a frustrating bug and we shouldn't need workarounds for features that worked before. Hopefully a real fix comes in the next update

[farrellcsun]

No gonna lie, I'm nervous about the next big app update to "Google Health" - will Alexa still work?  Will the "notifications" issue be fixed and if not, will the "English (US) Workaround" still work?  As of today, everything is working as good as it can...I shudder to think what this new Google Health app will bring for us long-suffering Fitbit users.  

On reddit i've asked if anyone using the preview or have the new app if their connections are working (e.g. MyNetDiary, Renpho smart scale, etc.).  Someone said MyNetDiary is working ok, have not heard anything else.  🙏🤞

[AJSim]

Hi @farrellcsun I feel the same. I contacted support to see if there was any news on the notifications fix. I’m still not getting messenger or WhatsApp whether I switch regions or not. They took a note and said they’d pass it on to the developers.  Seems their focus is the new Google Health app. Not confident at all! 

[farrellcsun]

I’m sure they couldn’t care less about the Fitbit app anymore with Google Health imminent. It’s sad. End of an era. I’ve been a Fitbit user since 2014. I’m even taking screenshots of my badges for posterity lol. 

that sucks you never got WhatsApp and messenger to work even with the workaround. same thing happened to me when I got my new iPhone 17 and I wasn’t getting WhatsApp and messenger. I ended up doing what Vips said earlier and deleted Bluetooth connection, then unpaired device from app. Restarted the phone and then re-added the Fitbit to the app. Luckily I didn’t need to factory reset the Fitbit. Once I switched to English (US) WhatsApp/messenger showed up in notifications again.

good luck to us all!!