Sense 2 - red X

[E9J]

My Sense 2 hasn't been syncing properly since last Wenesday. Tried all the recommended actions to reboot it etc. It keeps coming up with a red ×. I'm advised to wait for the latest update finishing its rollout-by Tuesday. Whe I advised it has not synced for days now I was then told it is  related to a known issue. No estimated resolution time available...just advised to keep checking it to see if it syncs at some point. How long am I meant to wait re this? Because its not a hardware issue it doesn't appear to be covered by the warrenty  Also discovered there is no complaints process available either!  Any advice? 

Moderator edit: clarified subject.. 

[JuanFitbit]

@E9J , A warm welcome to the Community! Thank you for your message and efforts. 

Just to confirm, the red "X"appears on the Sense 2 or on the Fitbit App? Does it appear with any error message or just the x?

If this appears on the watch without any error message please try the following:

On the Fitbit app tap on the devices icon (upper left corner)> Sense 2> sync now. 
You should get a banner in the app regarding an update for the Sense 2 . Tap on it and follow the steps on the screen. 

Should the banner not appear, try these other steps. 
On the app ta again on the devices icon> Sense 2>Gallery. The app should show a popup to install the missing apps and recover the device.

[FletcherSkiddis]

I am having the same issue, and neither of these suggestions has worked. Is there anything else I can try?

[JuanFitbit]

@FletcherSkiddis , A warm welcome to the Community! Thank you for your reply and efforts. 

As the recommended steps didn't help, contact support. They have additional tools that can better investigate your case.

Fill out the form. You will then be recommended some help articles.

You will then be able to choose how to contact support.

[Lettie2]

I found your post because I had to connect. I have the same issue since the last update rolled out on the 25th.... My fitbit is not syncing!! Please help!!

[leanne275]

they don't have any additional tools to help!

[Lettie2]

Hi dear Community,

My Sense Fitbit came back to life! I just unpaired it and paired it again! They even offered the 90 day free Premium Subscription. Thank you all!

[Freshfish]

I am having the same problems.  I am thankful I found your post and these others.  Now I know it is not a hardware issue!  I have also done all the items recommended. Twice! Still no luck.😡😖😣😤

[JuanFitbit]

Hi everybody! Thank you for your messages and efforts. 

If you already tried the steps described on my  post, and the issue still appears, then contact support. They have additional tools that can better investigate your case.

Fill out the form. You will then be recommended some help articles.

You will then be able to choose how to contact support.

[mtwatch]

Same here. Still not syncing.