Sense 2 restarts after wiping tile exercise

[SunsetRunner]

For a few days now I have problems with the Start Exercise tile on the Sense2. As soon as I swipe it, the Sense2 is immediately reboot. Solved!

Moderator edit: clarified subject.

[CrisVillaFitbit]

Welcome back to the community, @SunsetRunner.

Thanks for letting me know about this situation in regards to the exercise tile, I can imagine the impact of this.

Can you let me know if this is still happening, please? If so, comment on what you did to improve the situation. In case this continues, try changing the clock face of your Sense 2 and restarting it.

[SunsetRunner · Accepted solution]

It’s solved, see:

Here are some steps you can perform to resolve your issue:

• Sync your Fitbit by following these steps : On the 'Today' tab -> Top left corner -> your device -> Sync Now.
• Check for an available firmware update and update your Fitbit if necessary. You can do this by following these steps : On the 'Today' tab -> Top left corner -> your device -> Update Tracker.
• Restart your device

We would like to ask you to perform the factory reset via the button, to do this follow the steps below:

• Do NOT connect the Fitbit device to the charging cable.
• Press and hold the button for about 8 seconds until the screen turns off.
• When you feel a vibration, release the button and immediately press it again.
• The blue logo will appear and disappear again. When it disappears, release the button and press it again.
• Release the button when you feel another vibration. You will then see the configuration message on the screen. This vibration indicates that you have initiated the factory reset.
• Once you have successfully restored the watch's factory settings, update the smartwatch.

After the reset, you will need to add back the apps you had added, and pair your Fitbit according to the steps you can find here: How do I set up my Fitbit device?

Unsynchronized data will also be permanently deleted.

[Hepk]

Hi, I am having the same problem! Swiping doesn’t bring up my exercises tiles, it reboots! I did everything said in the above thread and nothing? 

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I have just changed my clock face, nothing! 

[CrisVillaFitbit]

Welcome back, @SunsetRunner! And thank you for letting me know the steps that worked for you to get this improved, I truly appreciate your efforts!

And welcome to the community, @Hepk.

Can you confirm if you tried the step that @SunsetRunner mentioned, please? 

[ArtistObscure]

I’m having the same problem and there doesn’t seem to be a firmware update available in Canada. I updated Fitbit today and it’s not showing the pink update. 

[Hepk]

Hi, 

thank you for your reply, I just did another full reset and nothing! 
so annoying! 

[Hepk]

Hi,
Canada needs a firmware upgrade if there is one?
I find this a real annoyance! Hopefully, they will push out a fix!

Thanks
Sent from my iPhone

[Hepk]

Hi,
Yes, I did all of them and I also did a few resets before I reached out to the Fitbit group!

Thanks

Sent from my iPhone

[ArtistObscure]

It was the newest firmware update that did this in Canada (last week sometime). That was the update that was released weeks ago in the US. I think they are just getting to fixing it in the US so who knows when it will get to Canada. 🙄