Sense 2 screen is dim

[Mgeller]

The screen in my sense 2 went dim.  It was working fine a few hours ago.  I tried changing the clock im the app and it did not change on the sense 2.  I will try charging it when i get home from work.  Any other ideas 

[Guy_]

Hi @Mgeller - did you pull down on the watch face and turn off all the icons. In sleep mode the watch is dimmed.

[Mgeller]

I did not turn on sleep mode.  I pulled down the menu and I can not even tell what icon is what.

[Guy_]

@Mgeller - as mentioned turn them all off. After that you can use watch Settings to adjust brightness of the display (or use the bottom right icon, though this may not always work).

[Mgeller]

It did not work.   When i pull to get the settings, do not disturb all those icons do not show up.

[Guy_]

@Mgeller - You can always chat via the Fitbit App, Help & support section, Contact Customer support to get personalized guidance.

[Guy_]

@Mgeller - in case you have an older watch swipe the watch face to the right to get to Quick Settings, otherwise it's pull down on the watch face.

Try also holding the watch button for 10 seconds till it blanks or vibrates and wait for the logo to appear and for it to start.

[Mgeller]

Thank you for your help.  Holding it until the icon worked along with changing the clock face