Sense 2 screen touch won’t work and battery draining quickly

[Grace123456789]

For the last 2 days my Fitbit sense 2 has been unresponsive to touch. I restarted it and it went back to Wednesday at 7:48 in the morning and the battery went from over 50% to 8%. Anyone have any idea of what I can do?

Moderator edit: clarified subject.

[ManuFitbit]

A warm welcome to the community @Grace123456789. 

Thank you for sharing with me the information about what is happening to your Sense 2.

Please give it a try following the steps below:

Before considering other options, confirm that you performed the restart as indicated here: How do I restart my Fitbit device?

In addition, try to change the clock face. 

It there is a battery draining issue, try these steps: Extend your Fitbit device's battery life.

[Otterbein170]

Why do you ignore the unresponsive to touch part?   If we cannot get the screen to react on the watch nor the update button to respond on the phone for the update, then why do FitBit moderators ignore and FitBit/Google not provide any solution?  Is the only solution throwing it in the trash.  And, of course, FitbBit PRemiums just got renewed right before this happened and no refunds....

[ODonnahughes]

Hi, I am experiencing exactly this. It was a Christmas gift from Christmas 24 so not even a year old. I’ve done all the suggested but still dead. 

Moderator Edit: Formatting.

[Wiseys]

Hi I am in exactly the same position as you this was a Christmas present 2024 from my husband. Tried everything not working still blank screen and not holding charge is this a fault with this batch of fitbits?

[ODonnahughes]

Quite possibly, I have contacted Tech support and am in the process of returning it for repair. The good thing is that they can see when you last sync'd and initiated the product. Good luck, I hope you get yours fixed too.