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Sense 2 sensor came off

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‎01-28-2024 15:42

‎01-28-2024 15:42

Sensor came off of my sense 2 which was purchased less than a year ago, brand new, on eBay. Fitbit is refusing to assist in repair or replacement. I am very unhappy about this. I have been a loyal customer for nearly ten years, but it looks like I have to find a different brand of fitness tracker now. Does anyone have any suggestions? Thanks. 

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2 REPLIES 2

‎01-28-2024 16:02

‎01-28-2024 16:02

I'm  looking at the back of a Sense 2 and can't imagine a sensor coming off unless the whole back completely came off.  If you bought it from a store on eBay, your best bet is dealing directly with that store.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎01-29-2024 13:25

In response to JohnnyRow

‎01-29-2024 13:25

I just came here to seek help for the same issue. I purchased mine directly from Fitbit. I have also had it for less than a year.

iPhone 7 Plus ios11.1 Samsung, Sense, Ionic
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