Sense 2 stays black after the red X

[centralk]

My fitbit will not get off black screen after a update this morning to version 184.52.

It doesnt seem to be the latest update. 

I've tried all suggestions i found on the forum. Finally I uninstalled the app and tried to re-pair. The app CAN find the Fitbit that has a full battery, but I obviously I can't get my 4digit code due to the Fitbit staying black ( after the red x and the logo shows up). At one stage I tried a new clockface which would not install. 

I have now re-installed my Sense which worked faultlessly for a long time, but I just wanted to have a later version and bought Sense 2 last month and really regret it. 

Erika

I cant re-install Sense 2 now, because I cant get the code.

I hope someone can help.

[Guy_]

Hi @centralk - did you try another restart? hold the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

If the watch is damaged you may not be entitled to a refund, which I if you are unhappy with the watch Fitbit have a 45 day refund policy or possibly authorised dealers too, some stores provide 14 to 30 day refunds.

You'll probably find the sense 1 more useful in many respects.

[centralk]

Hi Guy
Thank you for your reply.
I had the watch on charge for 10 hrs yesterday to make sure I did not drain
the battery while I was restarting it numerous times. The result was the
same.
It gets to the red cross, then the logo and then nothing.
I purchased the watch directly from Fitbit on 13 August 2023 and it worked
fine until the update.
I contacted Fitbit yesterday and got an acknowledgement and a case number
that due to "recent events" it will take MORE than 7 days to respond.
Cheers Erika

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @centralk, and thank you for your assistance @Guy_. I'm sorry to hear about your black Sense 2 and thank you for mentioning all the steps you have followed in order to correct it. 

I found out that you already got assistance from our team and that you're back on track. 

If you have time, check out our Health & Wellness board where you can make new friends, create your own topics and find tips, as well as encouragement from other members. Happy stepping!