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Sense 2 stopped syncing my sleep data

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‎02-07-2023 16:54 - last edited on ‎02-09-2023 06:30 by Fitbit Moderator

‎02-07-2023 16:54 - last edited on ‎02-09-2023 06:30 by Fitbit Moderator

my sleep data was not recorded, is this due to the problems Fitbit was having yesterday? I'm still not able to sync it if this was resolved....

 

 

Moderator Edit: Clarified subject

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‎02-07-2023 21:14 - last edited on ‎10-18-2024 06:22 by Fitbit Moderator

‎02-07-2023 21:14 - last edited on ‎10-18-2024 06:22 by Fitbit Moderator

Hi @srmassie - the server issues affected proper syncing and once resolved may not retroactively restore the missing information.

Author | ch, passion for improvement.

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‎02-09-2023 06:30 - edited ‎08-17-2023 05:27

In response to Guy_

‎02-09-2023 06:30 - edited ‎08-17-2023 05:27

Hi there, @srmassie. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Sense 2.

As @Guy_ has mentioned, the disruption with the Fitbit.com site and Fitbit services has been resolved. You should now be able to log into your account, sync and check your information.

Maria | Community Moderator, Fitbit


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