help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense 2 stopped working after factory reset

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-17-2023 18:21 - last edited on ‎11-18-2023 07:52 by Fitbit Moderator

‎11-17-2023 18:21 - last edited on ‎11-18-2023 07:52 by Fitbit Moderator

I was having connectivity issues between a new phone and my sense 2. After trying all other options, I did a factory reset of my sense. Now I'm unable to set my tracker up at all. I can not connect it to my phone.

Edit: It was still paired to my old phone. After unpairing, and then playing around with Bluetooth, I got it going.

 

Moderator edit: updated subject for clarity. 

Best Answer
0 Votes
1 REPLY 1

‎11-18-2023 08:06

‎11-18-2023 08:06

Welcome to the Fitbit Community, @LeeGry. Thanks for letting us know that you were not able to pair your Sense 2 until you unpaired it from your old phone. 

I really appreciate the update.

Have an amazing weekend. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer
0 Votes