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Sense 2 stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-04-2023 06:03 - last edited on ‎09-08-2023 12:36 by Fitbit Moderator

‎09-04-2023 06:03 - last edited on ‎09-08-2023 12:36 by Fitbit Moderator

Hi,

I purchased my Sense 2 a year ago at FitBit website with 2 years of warranty. It stopped track my steps or any activity, nor sync with the app. Where I can sent my device to maintained?

 

Moderator edit: updated subject for clarity. 

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3 REPLIES 3

‎09-04-2023 08:31

‎09-04-2023 08:31

Hi @Filadelfia - did you try a restart?  hold the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

You can always chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

Author | ch, passion for improvement.

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‎09-08-2023 05:41

In response to Guy_

‎09-08-2023 05:41

Restart did not help, but manufactory reset helped. Thank you for advise. I'm happy to continue to use my device.

Best Regards,

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‎09-08-2023 12:48 - edited ‎09-08-2023 12:48

In response to Filadelfia

‎09-08-2023 12:48 - edited ‎09-08-2023 12:48

Welcome to the Fitbit Community, @Filadelfia, thank you for your advise @Guy_. I'm sorry to hear that your Sense 2 stopped working.

Thank you for letting us know that factory reset helped and that you're back on track.

If you have time, check out our Health & Wellness board where you can make new friends, create your own topics and find tips, as well as encouragement from other members. Happy stepping!

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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