Sense 2 stopped working

[ODonnahughes]

Hi, 

My sense 2 a Dec 24 Christmas present stopped working yesterday. I bought a new charger and duly cleaned the terminals. I have reset it as per instructions. The power is inducing the initial power vibration then nothing. The last paring with my phone was 15/11/25. Looking in the forum this appears to be a common issue. Any ideas to rectify? Many thanks. 

[MaCrisGBFitbit]

Hello @ODonnahughes!  Welcome to the Fitbit Community! It's great to have you here! 

Thank you for sharing the situation with your Sense 2 that is not charging.  Thank you for trying to resolve this before contact.

• How do you charge your Sense 2 regularly?  Please try charging it on a different power source than the one you regularly use. 

[ODonnahughes]

Good afternoon and thank you for reaching out. Yes, I have tried
charging it via my PC, a direct to wall usb charger and via the charger and
plug in a different socket. All no good. Any other suggestions, please let
me know. I'm willing to try...KR

Kind Regards
*Donna Hughes*

[MaCrisGBFitbit · Accepted solution]

Hi @ODonnahughes, Thanks for stopping by. I hope you're doing well!

I appreciate all the troubleshooting steps you've already tried.

It seems you've tried all the available solutions for this type of problem on your own. So, my best advice from here is to contact technical support. They have the most appropriate resources to help you more thoroughly. 

[ODonnahughes]

Good afternoon @MaCrisGBFitbit thank you for your help and advice. I have done the above and we are working to resolve it. Many thanks and Best Wishes Donna