Sense 2 stopped

[Freckle13]

My Sense 2 stopped working yesterday. Nothing happened. It just stopped. It won’t charge. It won’t restart. It won’t be on my wrist and neither will any Fitbit or Google product. I’ve been a loyal and patient customer for years but I’m done. Bye bye Fitbit!

[LizzyFitbit]

Hi there, @Freckle13.

Thanks for letting me know about your Sense 2 and the steps that you've tried. I understand your point of view and I'm sorry that you've had this experience with your watch. This isn't something that we expect you from having and we appreciate your feedback as it'll help us to work, as well as improve our devices.

If you want to give your watch one more chance, could you confirm if you've tried the rest of the steps described here? If not, please give them a try and if your watch starts working, try syncing afterward to get all your details updated on the Fitbit app.

[Freckle13]

Thanks for your response LizzyFitbit. I tried your suggestions and they were to no avail.

[LizzyFitbit]

Hi there, @Freckle13.

You're welcome, and thanks to you for trying the steps suggested above. Because the issue persists after exhausting our troubleshooting, I've contacted our Support team so they can evaluate and provide you with further assistance. They'll get in touch with you via email, keep an eye on your inbox.

[RokynRob]

Same. I have been a Fitbit user for 10 years. I have had problems with each and every device. Every purchase was to replace an out of warranty device that failed, and at least 2 devices replaced under the 1 year warranty. My 1st Sense was purchased November 2021. I received a warranty replacement December 2022. Now it is dead. Again.  Exactly a year later.