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Sense 2 stuck on Fitbit logo

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‎02-10-2023 09:47 - last edited on ‎02-10-2023 12:31 by Fitbit Moderator

‎02-10-2023 09:47 - last edited on ‎02-10-2023 12:31 by Fitbit Moderator

Just started today and it’s constantly rebooting, meaning it’s on, then stops responding to touch, then the Fitbit logo shows up, it turns back on and does it over and over agajn

any ideas?

 

 

Moderator Edit: Clarified subject

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‎02-10-2023 12:35 - edited ‎06-19-2023 13:05

‎02-10-2023 12:35 - edited ‎06-19-2023 13:05

Hello there, @caitlinsarah13. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Sense 2 before reaching out. 

If you haven't done so yet, please try the following steps:

  • Unpair your Sense 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Sense 2 again.
  • If there is no connection, restart your Sense 2.

If you can't get started with your Sense 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having difficulties to update your Fitbit device, see Why can't I update my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎02-10-2023 12:35 - edited ‎06-19-2023 13:05

‎02-10-2023 12:35 - edited ‎06-19-2023 13:05

Hello there, @caitlinsarah13. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Sense 2 before reaching out. 

If you haven't done so yet, please try the following steps:

  • Unpair your Sense 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Sense 2 again.
  • If there is no connection, restart your Sense 2.

If you can't get started with your Sense 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having difficulties to update your Fitbit device, see Why can't I update my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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