Sense 2 stuck on Fitbit logo

[Caird]

I tried to reboot my sense 2 and it flashed white logo, blue logo, red X and then black.  Thinking it might need a charge I tried 2 different chargers and didn't even get a charging flicker on the screen. Any ideas, it's only 3 months old?

Moderator Edit: Clarified subject

[Guy_]

Hi @Caird - check the instructions in How to check charge cable - Sense 2/Versa 4 won't charge, won't start or blank screen 

Also try restarting the watch again manually both on or off charging, by holding the button for 10 seconds till it vibrates and the logo appears.

Contact customer support for a replacement cable if necessary first, or watch if the cable is good.

[Caird]

Hi! Thanks for the advice. My Sense 2 died with about 30% power before I saw the red cross. I have 2 charging cables and the back of my Fitbit is generally clean. Out of blind hope I cleaned the back and attached it to the charger this morning and there was no change, no signs of life. 😞

[Guy_]

Thanks, @Caird - it would seem your watch is faulty then and best to seek a replacement under warranty.

[MarreFitbit]

Hi there, @Caird. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Sense 2 and your time in trying to troubleshoot it. @Guy_ Thank you so much for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

[Caird]

Thanks, yes, I did contact the support team and they are going to send me information on how to get a replacement Sense 2.

[MarreFitbit]

@Caird Awesome! Thanks for the update. 😊

We hope to get you back on track soon!