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Sense screen stopped showing data

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‎10-06-2023 13:24 - last edited on ‎10-09-2023 10:33 by Fitbit Moderator

‎10-06-2023 13:24 - last edited on ‎10-09-2023 10:33 by Fitbit Moderator

Starting today, 10/6/23, my sense 2 no longer displays the time or any of the other metrics I have set up on the face. This is extremely frustrating on top of all the other changes the recent update made. Please rollback your update until you can get it right.

Moderator Edit: Clarified subject

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2 REPLIES 2

‎10-07-2023 20:21

‎10-07-2023 20:21

Hi @Cindyb727 - as a first step try holding the watch button for 10 seconds till it vibrates and the logo appears and wait for it to start.

If this does not work try charging it but if you tried that and it's not charging see also How to check charge cable - Sense 2/Versa 4 won't charge, won't start or blank screen

Author | ch, passion for improvement.

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‎10-09-2023 21:48

‎10-09-2023 21:48

My Sense 2 screen stopped working about a week ago. The device was working as I could feel the vibrations and get alerts. Power cycling the device did not restore the display. I ended up calling support and they sent me a Sense 2 warranty replacement in 2 days. Hopefully your device is still under warranty.

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