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Sense 2 tracking nothing

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‎08-31-2023 17:46 - edited ‎08-31-2023 17:49

‎08-31-2023 17:46 - edited ‎08-31-2023 17:49

Just wondering if I'm the only one? It tracks absolutely NOTHING. Heart rate? Nope, sleep? Nope, literally anything its suppose to do? Absolutely not. I've had the sense 2 for about 20 days and it is absolutely the worst device I've owned from fitbit. I've owned fitbits for the last 10 years and I am very regretful in purchasing this but I stupidly threw out the box. Or it would've been returned already. Should've just kept my versa 3. I have, troubleshot every single suggestion I can as well, I guess I'll just enjoy my very expensive watch that only tells date and time.

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5 REPLIES 5

‎08-31-2023 19:22

‎08-31-2023 19:22

No steps tracking?

Have you contacted support?  Who says you need the box for returns?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎08-31-2023 19:38

In response to JohnnyRow

‎08-31-2023 19:38

Occasionally steps, not consistently. The store I bought it from says I need box. I didn't bother as they will just go over the troubleshooting with me that I already did

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‎09-01-2023 20:46

In response to RetroSloth

‎09-01-2023 20:46

Hi @RetroSloth - another option worth a try, it may be faulty and you won't need the box to get it replaced.

Author | ch, passion for improvement.

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‎09-02-2023 06:42

‎09-02-2023 06:42

I contacted fitbit I have a ticket number and need to contact tomorrow if nothing changed on the device after a factory reset

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‎09-02-2023 06:49

In response to RetroSloth

‎09-02-2023 06:49

Hopefully that resolves it, but if it doesn't, know that your definitely don't need the box to return it. That's not a policy thing, that's a consumer rights thing.

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