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Sense 2 turns black then pressing the side button

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‎09-10-2024 10:29 - last edited on ‎09-10-2024 11:38 by Fitbit Moderator

‎09-10-2024 10:29 - last edited on ‎09-10-2024 11:38 by Fitbit Moderator

Hey all, the past few months my sense 2 battery seems to need to need charging more often. I did the update & now when I swipe or hit button on side the screen goes black & will not turn back on unless I put it on the charger (it is fully charged) 

I have tried resetting several times & changed the clock face as I've seen suggested. Any other advice would be much appreciated! 

 

Moderator edit: edited title to clarity.

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‎09-10-2024 11:42

‎09-10-2024 11:42

Hello and welcome to the Fitbit Community, @Dimndstarr.

Thanks for letting me know about this situation in regards to the screen turning black when pressing the side button of your Sense 2. I appreciate your efforts on trying to get this improved by resetting and changing the clock face.

Since you tried the steps already and report experiencing very specific behavior, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further.

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