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Sense 2 turns off once disconnected

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‎10-17-2025 15:26 - last edited on ‎10-17-2025 16:47 by Fitbit Moderator

‎10-17-2025 15:26 - last edited on ‎10-17-2025 16:47 by Fitbit Moderator

After a year of perfect running my sence 2 turns off 1 minute after I disconnect it from the charger. It holds the charge but just turns off once disconnected.

 

Moderator edit: clarified subject.

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‎10-17-2025 16:46 - edited ‎10-17-2025 16:47

‎10-17-2025 16:46 - edited ‎10-17-2025 16:47

Welcome to the community @CoffeeNSesttle. 

Thank you for letting me know the details about this inconvenience that your Sense 2 is experiencing. 

Please make sure to restart the device as indicated: How do I restart my Fitbit device?

In addition, follow the steps listed here: Why isn't my Fitbit device's battery charging?

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