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Sense 2 will not sync unless forced shutdown

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‎11-01-2022 02:03

‎11-01-2022 02:03

Anyone else having issues with their Sense 2 not syncing? Mine has not synced without a forced reboot in over a week. This is becoming a bit irritating, especially since this is the most expensive FitBit product at the moment.😤

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8 REPLIES 8

‎11-01-2022 02:35

‎11-01-2022 02:35

Same! The final straw for me this morning was that all my customized things I did to the watch face were reverted back to original. This watch has too many issues going on, so I'm returning it as soon as I print out the return label. 

Best Answer

‎11-01-2022 02:56

‎11-01-2022 02:56

Yes I’ve had problems to with syncing & had to do the same. Once I found out how to reach someone in customer service they were able to help me. It never should be this hard very frustrating.

Best Answer

‎11-01-2022 09:14

In response to Motivatedru2

‎11-01-2022 09:14

I'm experiencing the same issues too. At first, I put it down to I was playing around with watch faces and generally using it way more than I would normally... but the device stopped synchronizing to the smartphone service yesterday evening and the only way it would resume is to reboot the device.

 

@Motivatedru2 could you provide a little insight into the fix(es), please?

Best Answer

‎11-01-2022 13:57

In response to Motivatedru2

‎11-01-2022 13:57

I have not changed my clock face as others have, but did customer service provide an answer for the issue? I’m hopeful that an update can correct it.

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0 Votes

‎11-01-2022 16:00

‎11-01-2022 16:00

On day 2 it quit syncing. I had been changing some setting around the time of the last sync. After going through the normal troubleshooting, I rebooted my phone. This is day 4 and it has continued to sync. I was a bit surprised that restarting the phone worked when restarting the Sense 2, Bluetooth, and the app on the phone didn't. I only did it because I have another app that needs the phone to restart when the app gets an update. it was the last resort before calling support.

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0 Votes

‎11-01-2022 17:23

In response to Goosse1962

‎11-01-2022 17:23

I’ve also tried rebooting my phone to no avail.

What about silent alarms? It’s just occurred to me that my alarms haven’t been working the past two days. This is becoming a deal breaker. I really wanted to love the Sense 2.

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0 Votes

‎11-02-2022 00:32 - edited ‎11-02-2022 00:32

‎11-02-2022 00:32 - edited ‎11-02-2022 00:32

Me too. Same problem.

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0 Votes

‎11-12-2022 00:58

‎11-12-2022 00:58

Me too. I have had to reboot it several times.

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