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Sense 2 won't charge

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‎11-19-2024 12:45

‎11-19-2024 12:45

My Sense 2 won't charge. I have cleaned backside of watch and cable connectors. Switched charging bank and tried multiple outlets. Restarted watch... still not charging. Watch is less than 6 months old and hasn't been damaged or gotten wet. Frustrated!!!!

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‎11-20-2024 08:43

‎11-20-2024 08:43

Hello there @Tanningsense, welcome to the Fitbit Community!

I really appreciate that you take the time to share this issue with us. All your efforts are greatly appreciated! 

I've noticed that you have already contacted our support team, and they are handling the case. Please feel free to contact them back if you have any other question regarding your case. 

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