Sense 2 won't receive notifications

[TheBizWiz]

Tried all tips and nothing works on Notifications, empty, zilch🥸😂

Moderator Edit: Clarified subject

[yoyo1103]

Me too!! After my phone is updated to ios16.1, I can't set notifications for other apps😑

[LizzyFitbit]

Hi there, @TheBizWiz. @yoyo1103 Welcome to the Community.

@TheBizWiz I appreciate your efforts while working on your Sense 2. To look into this matter, may I know the model of your phone? Is the Sleep Mode or DND setting turned off on your watch? I understand you've tried some steps, but please double check this help article to make sure the requirements are met and every step is exhausted.

@yoyo1103 Thanks for joining this thread and letting us know about your Sense 2. While checking your details, I noticed you already have a case created. I'm sure our Support team will continue helping you so please keep an open communication with them.

[yoyo1103]

Ok, but no one has contacted me till now🥲

[FastForward]

Ok here goes

iphone Xr

upgrade to iOS 16.1

sleep mode and dnd both off

cheers, kenn

[yoyo1103]

@LizzyFitbit @FastForward 

I have upgraded my ios to 16.1. I also turned off both dnd and sleep mode. I can only reeceive phone call and message notification. I have not been able to receive notification from other applications.

 

[yoyo1103]

I own a Sense 2 watch, and after upgrading my iPhone to iOS 16.1, it's not possible to receive notifications from LINE. I tried several methods including:

- restart phone and/or watch

- enablying system notifications

- forget/register again the watch

but none of those solved my issue.

Moderator edit: Subject for clarity.

[TheBizWiz]

still nothing, sorry🙏🏼

[Medic1663]

Brand new sense 2 will not receive text or call notifications from iPhone 12 with my recently updated IOS. Is it not compatible? 

[TheBizWiz]

Still having same issue after several suggestions but still nothing😢🤪

[jeffw1206]

I have same issues as many. iPhone XR, iOS 16. Tried restarting both phone and Fitbit, turned BT on and off. Reset to factory. No DND Or Sleep. 
All notifications come to my Apple Watch and Garmin. Very frustrating. Do I return it ? Fitbit needs to fix, not tell us stuff we know about 

[CourtneyH3]

After you set up your Fitbit, it takes days for it to read the other apps compatible. Once they load, you can go to your sense in the Fitbit app and selection notifications and then app notifications and it’ll list the apps there. You can toggle on and off from that screen. 

[jeffw1206]

Thank you but that’s not The problem. The loaded apps, including messages, work for a while and then stop working

Sent from my iPhone

[Ugoing2]

This is my OS version. And I have iOS 16.1.

I did notice if I have another Bluetooth connection besides my Fitbit, I don’t get notifications at times. It’s really buggy. I do try to make sure my Sense 2 is connected. Hope they find a solution.

 

[TheBizWiz]

I noticed earlier that under my sense settings that there is no clock face pic in Notifications and that has been from beginning. The other faces all have a graphic displaying what it is they do.

[Dannybyrum51]

Had a Blaze .worked great for 5 years.  Just updated to versa2  . Same issue as all these posts. Save your money , Fitbit should fix or degrade to Blaze software. !!  Really embarrassing for Fitbit. 

[jeffw1206]

i Just got this from Fitbit since I’ve had a case open on this problem of notifications 

iOS doesn’t have this yet but I’ll be checking later . Hopefully this will solve the problem 

“A new version of our Fitbit app will be releasing soon. Please check for Version 3.71 from your local app store.

Once, you updated on this version of the app. Ensure that "Banner Style" for all apps you want to get notification for is Set to Persistent. “

[FastForward]

Sent a reply elsewhere … updated iOS, updated Fitbit app, changed all apps for notifications to Persistent but still nothing the only app showing up in FitBit notifications is FitBit, and Disney Plus did not turn on Disney plus bot turned on FitBit 15 days before I send back and trade for Apple Watch had an Ionic for a couple of years and Notifications always worked on that watch, sorry I upgraded and paid more money, investment is not paying off.😤😂

[jeffw1206]

I understand. My Apple Watch works 100%. But the new version app is not out yet . I’m not returning my Fitbit until I see if the new app solves the problem


Sent from my iPhone

[Ugoing2]

Noticed there is Sense 2 Firmware update this morning. Hope it resolves this.