Sense 2 won't receive text messages

[cammon520]

My new Fitbit Sense 2 is not receiving text notifications.  I can receive phone calls but cannot get text messages.  I have gone through trouble shooting steps on my own and also gone through the same steps with an online chat with Fitbit.  Any suggestions?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @cammon520. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Sense 2.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Nevertheless, I was wondering (in case you're an iOS user) if the text messages your Sense 2 is not receiving are iMessages? I also have an iPhone and had a similar trouble with those messages, but I tried toggling the iMessage setting; general > Messages > iMessage and verified the "Show Previews" was on "Always".

I've moved your post to the Sense 2 board for organization purposes.

I hope we can get you back on track soon.

[lfran1107]

Thank you MarreFitBit. I got my Sense 2 today and have been dealing with not receiving texts ALL day. I was ready to return it. Just saw your tip and as soon as I turned it to always (which I thought I did earlier) I got a text alert on my watch!  Thank you so much!!!!  

[andyjordon]

Hello

[lfran1107]

Okay I finally got texts to come through but how do I respond?  

[Odyssey13]

Hi @lfran1107  you must have an Android phone - click to learn more

[lfran1107]

Oh okay. Thanks.