02-14-2023
22:03
- last edited on
02-18-2023
12:41
by
MarreFitbit
02-14-2023
22:03
- last edited on
02-18-2023
12:41
by
MarreFitbit
Moderator Edit: Clarified subject
Best Answer02-14-2023 22:08
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
02-14-2023 22:08
Hi @Hinnyholly - check your phone has Bluetooth and location enabled and internet access (over WiFi or mobile data) and also check the Fitbit App permissions in the phone, Apps, settings.
Also if it is a temporary hiccup, restarting both watch and phone may sort it.
Author | ch, passion for improvement.
Best Answer