Sense 2 won't sync with phone

[TrishGeer]

Phone app and watch won’t sync . Ive restarted my Fitbit but only connects once after that

Moderator Edit: Clarified subject

[ManuFitbit]

Welcome to the forums @TrishGeer.

Thanks for the details about the inconvenience with your Sense 2.

Could you please confirm if you already tried all the steps listed here to resolve syncing problems? Also, please make sure to check if the mobile device you're using is listed here as a compatible device to sync with the Fitbit app. 

[exploringwithab]

It happens too often with my sense 2 as well. Restarting fitbit doesn't works. Here are few things I do when I face this:

• If the phone has a software update, I do that and restart my phone. 
• Toggle bluetooth on and off and / or restart phone
• Not using a 3rd part clock face.

[ManuFitbit]

Nice to see you participating in the community @exploringwithab.

I appreciate your comments and help. I'm sure it will be helpful for other users too.

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

[GA31569]

The same thing happen to me and my Sense 2. The app and my was updated, restarted several times and still wouldn't sync. They sent me a prepaid label to send it back so I could get a replacement. Its been 3 weeks, no watch and getting very frustrated with Fitbit.

[Carcar131]

Same here

Never connected again after initial linked

----------

I think i know the problem

Its because the PIN may reset on the watch, and makes the connection failed after initial match. So would never connected again 

[Koenderynck]

Hey manu,

i have a new sense2

i have tried all the steps that Fitbit want’s me to do when the watch doesn’t connect.

still nothing helps to connect with the phone.

the give’s a code after that it blocked.

the watch is new,what can I do now??

[Guy_]

Hi, if you updated the firmware level to 194.61 (click profile photo, device photo, at the top to see) then see this post  for the sync issues.

[Koenderynck]

• Thanks I will try
• but the device has never being connected to a phone before

[SunsetRunner]

Same with my sense 2, stopped working after about 2 months of purchase. I tried all of the trouble shooting and still doesn’t work. I was advised here on the chat help that as my purchase was more than 45 days old that I must contact my local retailer for a refund.  

[Guy_]

Hi @SunsetRunner - you are unlikely to get a refund but you can get a replacement under warranty.

[ChunkySoup703]

@Guy_ While we may likely get a replacement...the question is why would we want another one of these? In the 8 months I have had my Sense 2 I have had more issues with this "smart"watch than in the entire 4 years I had my original Versa. I am at the point that I hope it dies soon so I can justify buying a Garmin.

[Guy_]

@ChunkySoup703- Garmin must be doing quite well these days! What with decent app and trouble free watches with all features such as music, fall detection etc. and longer battery life in the Venu 2 Plus.

[ChunkySoup703]

@Guy_ I am not sure if you are being sarcastic or not (🤔) but in truth you are not far off. On top of that, from what I understand, Garmin are supporting their developers. I stuck with my Sense 2 problems as I started to develop watch faces with my wife paintings in hopes that one day Fitbit may allow 3rd party support on the Sense 2/Versa 4 platforms. Then Fitbit's decision to remove their web based IDE interface and force dev's into their non functioning Command Line Interface with documentation that wasn't even close to the steps needed to install, zero help from them when my working projects failed to open and the numerous sync issues I have had...I'm done. I was a Fitbit evangelist for years but since the Google acquisition they have fallen off a cliff face and I can't support them any longer. Knowing Google is likely just razing Fitbit for their own smartwatch, I can't/won't buy their devices...

[SunsetRunner]

I got my refund today.  the retail store offered me a replacement or a refund. 

[Guy_]

@SunsetRunner - the store provided good service and with the refund you can get something else that you are happier with, a Sense perhaps,  If not a Garmin.

[Carcar131]

I got it from oversea Amazon
Need to DHL for refund
Cost half of the watch