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Sense 2 won't work unless it's connected to charger

‎03-29-2025 00:30

‎03-29-2025 00:30

My Sense 2 won't stay on unless it's connected to the charger. It shuts off as soon as it's unplugged, and only starts up again when reconnected to the charger. I've already cleaned the pins and am using the official Fitbit charger. I also just did a software update, but it still doesn't work unless plugged in. 

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‎03-29-2025 02:16

‎03-29-2025 02:16

Hi @A_delrosa - did you do a firmware update you can check which version you have, as it may be related.

Pull down the watch face, tap Gear to get to watch Settings, scroll to About Sense 2, System info and see which firmware you have from

194_86

210_26 > Sept. 2024

214_24 > Jan 2025

Author | ch, passion for improvement.

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