Sense 2 wont pair

[SmokinBob]

4 days ago my Sense 2 stopped syncing with my Google Pixel 8 and whatever I do I cannot get it to pair again. It just doesn't see the Sense 2 when trying to pair from the app

I've tried the following already:

• Force quit app
• Restart phone
• Restart Sense 2
• Turn bluetooth on and off with phone
• Turned wifi off on phone
• Full factory reset of the Sense 2
• Sense 2 is on charge

Any ideas / help appreciated

[Abby0816]

I am experiencing the same thing with my Samsung Ultra! It refuses to pair.

[RelentlessGenev]

I'm having the same problem and I cannot contact Customer Service via the app. Fitbit Sense 2 was working and then stopped syncing a week ago. 

[KingKahea]

same 🙃 idk what update installed while I was asleep but its garbage :litter_in_bin_sign: 😑

[Guy_]

Hi @SmokinBob - I have moved your post to the Sense 2 forum.

Syncing is one of the issues with the new V4 Fitbit App.

There are a few things to try.

Logout of the Fitbit App, swipe off the active window (clear cache and force stop it on Android)

Remove the Bluetooth entries for the watch from the phone.

In the Fitbit App Device page, Add more devices, select your watch and replace. This will setup your watch with new Bluetooth entries which may help.

[phatbitzr]

Also, try, after logging out (the usual response when things don't work):

Clear data on app after force stopping
Uninstall and reinstall app