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Sense issues after swimming

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‎05-06-2023 07:41

‎05-06-2023 07:41

I went swimming for about 20 minutes two days ago. Since then the battery has been draining very quickly (2-3 hours from full). As of yesterday the touch screen is not working, so it's mostly unusable even for the brief time it is charged.

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‎05-07-2023 07:56

‎05-07-2023 07:56

Hi @Slbarnes.

 

It sounds as though your device could have water damage. In this case I would contact customer support (here). Although it's worth trying a restart first to see if that might solve the issue. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎05-07-2023 08:10

In response to N8teGee

‎05-07-2023 08:10

I agree, it's a water damage issue and Support does need to be contacted, as @N8teGee suggested.  While you're waiting to hear from support, you could try and dry residual water out from the pebble by leaving it in white rice (which acts as a starch and tends to dry out water).  This may not be able to repair all the damage, but it couldn't hurt.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎05-08-2023 02:55

‎05-08-2023 02:55

Welcome to the Fitbit community, @Slbarnes!

Sad to hear about what has happened to your Sense 2. To prevent another water damage in the future, I'd suggest to avoid using any button of any device while it is wet. And please follow the suggestions here to keep your device in good condition after it has gotten wet:

 

Can I swim or shower with my Fitbit device? 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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