help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense issues after swimming

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-06-2023 07:41

‎05-06-2023 07:41

I went swimming for about 20 minutes two days ago. Since then the battery has been draining very quickly (2-3 hours from full). As of yesterday the touch screen is not working, so it's mostly unusable even for the brief time it is charged.

Best Answer
0 Votes
3 REPLIES 3

‎05-07-2023 07:56

‎05-07-2023 07:56

Hi @Slbarnes.

 

It sounds as though your device could have water damage. In this case I would contact customer support (here). Although it's worth trying a restart first to see if that might solve the issue. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

Best Answer

‎05-07-2023 08:10

In response to N8teGee

‎05-07-2023 08:10

I agree, it's a water damage issue and Support does need to be contacted, as @N8teGee suggested.  While you're waiting to hear from support, you could try and dry residual water out from the pebble by leaving it in white rice (which acts as a starch and tends to dry out water).  This may not be able to repair all the damage, but it couldn't hurt.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
Best Answer
0 Votes

‎05-08-2023 02:55

‎05-08-2023 02:55

Welcome to the Fitbit community, @Slbarnes!

Sad to hear about what has happened to your Sense 2. To prevent another water damage in the future, I'd suggest to avoid using any button of any device while it is wet. And please follow the suggestions here to keep your device in good condition after it has gotten wet:

 

Can I swim or shower with my Fitbit device? 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2
Best Answer