help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense will not sync

‎08-10-2025 23:39 - last edited on ‎08-12-2025 19:53 by Fitbit Moderator

‎08-10-2025 23:39 - last edited on ‎08-12-2025 19:53 by Fitbit Moderator

After more than 10 years with Fitbit I’m about to give up completely and go elsewhere. 
I have tried ALL the troubleshooting suggestions several times over the last 3-days and my Sense will not sync to the app on my iPhone or iPad. I’ve restarted my phone and device, uninstalled/reinstalled the app countless times but syncing still only gets about a quarter of the way thrn stops. 
What is going on? Looking at previous post this issue has been happening for over a year but ‘Reply’ has been disabled on the posts! 😡

If this is what happens when Google take something over I’m done! I’ve got better things to do with my time than trying to fix a currently unfixable problem because they’ve screwed with the app!!!!

 

Moderator edit: clarified subject.

 

 

Best Answer
1 REPLY 1

‎08-12-2025 19:46

‎08-12-2025 19:46

Welcome to the forums @NessaRose. 

Thank you for providing the information regarding this difficulty that you are experiencing with Sense 2. Thank you for trying to fix it on your own. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

Best Answer
0 Votes