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Sense2 charging error

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‎10-10-2022 00:36

‎10-10-2022 00:36

When my sense 2 watch arrived, i tried to charge it, but it doesn't seem to be able to fully connect with the charging device? It keeps flashing the charging image but only briefly and disconnecting right after, just to keep flashing the same image. I tried to wipe it to see if there was any dust on it, but since it's new and never worn i doubt it's dirty. Does anyone know if there's a way to fix this without having to send it back? 

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‎10-10-2022 10:16

‎10-10-2022 10:16

Check the pins on the charger to make sure one or more of them is not pressed in.  This will prevent a good contact.  I've had to replace two in the past year and I'm about to try and get the third replaced.

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‎10-10-2022 11:41

In response to Denny003

‎10-10-2022 11:41

Actually I was referring to the original Sense charger, unless the Sense 2 uses the same type of four pin system.

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