help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense2 not responding

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-20-2023 05:16

‎07-20-2023 05:16

Since update I have time and weather and nothing else. I’ve restarted and tried several different wearing options and syncing. Nothing is working. Please help. 

Best Answer
0 Votes
4 REPLIES 4

‎07-20-2023 06:11

‎07-20-2023 06:11

Sounds like it might be an app issue.  When you wear the watch, is it still counting steps or any other stats?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer
0 Votes

‎07-20-2023 06:15

In response to DramaQueenDiva

‎07-20-2023 06:15

It is recording steps but not accurately or consistently.
Best Answer
0 Votes

‎07-20-2023 07:26

‎07-20-2023 07:26

I had to do a factory reset and don’t update it again, cause it will give you that option. There’s something wrong with the firmware update and it’s causing a ton of problems!

Best Answer

‎07-21-2023 05:19

‎07-21-2023 05:19

I did a factory reset without the update and that fixed all the problems. Lost all the past data but at least it’s working again. Thanks for all your help. 

Best Answer
0 Votes