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Sleep score not received

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‎03-07-2023 03:58 - last edited on ‎03-13-2023 06:58 by Fitbit Moderator

‎03-07-2023 03:58 - last edited on ‎03-13-2023 06:58 by Fitbit Moderator

Kind of annoyed with sleep tracker. I even set it to sensitive as suggested online. It's recording my sleep and restlessness activity, but not my phases or my sleep score. It just says to wear it multiple nights to bed. I've worn it every night for weeks and only get a score every 3-5 days. Any tips???

 

 

Moderator Edit: Clarified subject

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‎03-08-2023 11:28

‎03-08-2023 11:28

Welcome! It's great to see you around @SeanPassauer.

 

Thanks for sharing the situation with us. I understand why you feel this way, and I'm sorry for the inconvenience that you've had with Sleep Tracker on your Sene 2.

 

I was checking your account status and it seems that you have a case created with our support team, therefore, I would ask you to keep open communication with them. They have specialized tools that will allow them to further investigate and help you out. I hope we can get you back on track soon!

View best answer in original post

Best Answer
2 REPLIES 2

‎03-08-2023 11:28

‎03-08-2023 11:28

Welcome! It's great to see you around @SeanPassauer.

 

Thanks for sharing the situation with us. I understand why you feel this way, and I'm sorry for the inconvenience that you've had with Sleep Tracker on your Sene 2.

 

I was checking your account status and it seems that you have a case created with our support team, therefore, I would ask you to keep open communication with them. They have specialized tools that will allow them to further investigate and help you out. I hope we can get you back on track soon!

Best Answer

‎07-10-2023 07:52

In response to EstuardoFitbit

‎07-10-2023 07:52

I've had the same issue starting from April 2023 when I started having intermittent nights with no sleep score until now when I hardly ever get one ( 3 nights since June 15th).  I was wearing a Versa II and changed to a Versa 4 but still have the same problem.  Unfortunately Fitbit Help is not useful.  They initially gave me the spiel about wearing it too loosely or too tight or in the wrong wrist position.  I might have convinced them that since I'd been wearing a Fitbit since Dec. 2019 that I knew where and how to wear it (but only after I explained that the device was providing a resting heart rate every day, tracking exercises correctly, etc). One agent even offered to replace my new Versa 4 as if the device was the problem.  I declined since I had the same problem with the old Versa II.  Anyone ought to figure that the device wasn't the problem.  The last thing they suggested was disconnect the device, reinstall the app. then reconnect the device.  Of course that didn't work either.  I have a case number also, but I'll only get another script reader if I call back and not an engineer.  The agents one can reach are either unwilling or unable to elevate a problem.  The issue is somewhere in the software or in my account where I can't see it.  If anyone, anywhere, has resolved this issue somehow, please let it be known.

Best Answer