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Steps not accurate on Sense 2

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‎01-28-2024 13:30 - last edited on ‎01-29-2024 04:14 by Fitbit Moderator

‎01-28-2024 13:30 - last edited on ‎01-29-2024 04:14 by Fitbit Moderator

I removed and put back in my Sim card.  Now my steps are not records accurately.   My time asleep record hours but not details.  How can these issued be fixed? Fit bit seems to synced to my phone.

 

Moderator edit: edited title to clarity.

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‎01-29-2024 04:17

‎01-29-2024 04:17

Welcome to the Fitbit Community, @TWiseman.

Thanks for letting me know about this situation with the steps tracking of your Sense 2.

My best recommendation for you would be to check 'What are some tips to make sure my Fitbit daily activity is accurate?', since this will help you with this situation.

I also recommend you to restart the Sense 2 and let me know how it goes once you've done this.

 
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