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Steps readings going haywire

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‎03-02-2025 06:15

‎03-02-2025 06:15

Every day my steps reading suddenly jumps from around 6,500 to 10,500 then 11,000 plus. I have to perform a sync with the app about 5 times before it gives a true reading.

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‎03-02-2025 08:12

‎03-02-2025 08:12

Hi @Thescousewalker  - this is a known issue currently affecting users - see Unreliable step counting bug 

There is nothing a user can do to resolve it, the only work around is to turn off Bluetooth during move hours and to do multiple manual syncs when Bluetooth is turned on again. Other measurements are affected if the steps are wrong.

Author | ch, passion for improvement.

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‎03-02-2025 12:44

In response to Guy_

‎03-02-2025 12:44

Do you think it is something they'll endeavour to resolve with a future software update?

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