Stopwatch stays on pause. Unable to reset/stop

[AnaGoncalvesE]

I am not able to close/stop the stopwatch funtion of my sense 2. I can only pause and not able to start a new stopwatch function.

If I go to "timers" I am slso not able to chose the countdown funtion.

How to reset this function?

I have reseted the fit-bit but nothng seams to help.

[Talahthas]

Welcome to the Fitbit community, @AnaGoncalvesE!

Whenever you've paused the stopwatch on your Sense 2, you should see a circular symbol above the time you've measured. Just tap that to reset your stopwatch.

[AnaGoncalvesE]

Hi Talahthas,

Thank you for your reply. Unfortunately, tapping on the circular symbol
does not work. If i tap, nothing happens. restarting the fit-bit also does
not help.

Ana

[Talahthas]

Thanks for your feedback, @AnaGoncalvesE!

If you've paused and quit your device's stop watch, you'll have to start it again to make the circular reset symbol appear.

[AnaGoncalvesE]

I am able to see the circular reset symbol but the screen does not react to
my touch. Also if i try to touch on the countdown, it does not work as
well.
I have decided to do a hard reset, hopefully it will help.

Thank you

[Talahthas]

You're welcome, @AnaGoncalvesE.

There's something weird with the Timer app on Versa 4 and Sense 2. I've already reported that to the team.
Thanks for having pointed that out.

[jonb2]

I'm experiencing same issue/defect.  During a 30-minute support chat, I was told change watch faces, reboot, etc.  In the end, I was told to do a factory reset.  No thanks.