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Suddenly screen is blak, but still getting information via the smartphone

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‎08-10-2024 20:46

‎08-10-2024 20:46

Screen shows nothing it is black .

 

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‎08-12-2024 03:26

‎08-12-2024 03:26

Welcome to the Fitbit community, @WalidD2022!

Sad to hear that your Sense 2 isn't working as expected.
To hopefully get things fixed, I'd suggest doing a restart on your device by keeping it's button pressed for around 10 seconds until you'll see the Fitbit logo on it's display.

If that won't work for you, please try if changing your device's clock face will get it back to working order. Here's how to do that:

How do I change the clock face on my Fitbit device? 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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