Switch to Google

[Nickerson1987]

I switched the fitbit account to my Google account like they wanted me to and now my watch faces are not working right. I want to switch back and get off of the Google account but don't know how to. Can anyone help me?? Can I switch back??

[Guy_]

Hi @Nickerson1987 - it's not possible to switch back but perhaps there is another solution if you describe how the clock faces are not working and if they are paid ones.

[Nickerson1987 · Accepted solution]

I have the free watch faces and primium watch faces and on the primium, the
faces have temperatures so the one I want to use says the temp is 187* F
and I'm sitting outside (Missouri) and I know it's not that hot and on the
free watch faces, I can't change colors. The faces just started doing all
of this after I switched to my Google account.

[Guy_]

@Nickerson1987 - it's just possible that some settings need to be reviewed after an account change.

In the Fitbit App go to the Gallery tile and review the settings and permissions for the clocks and weather. This may help How to change Temperature - for Weather, Centigrade - Fahrenheit, Sense

Also logout of the Fitbit App, swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone and watch. Then sync the watch.

This may clear some temporary issues in the app as payment doesn't seem to be an issue.