The ECG app is not working on my Sense 2

[Ian96]

Hello I'm new to this, I have been given a fitbit sense 2 and have take my ecg on it using my fingers on two corners like it says.

I have done this a few times but now I can't get it at all. It says download app as its not on my watch but I know l had it and used it. I tried anyway to download the app but it says not available in this country.  I'm in England.  What happened 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Ian96. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your ECG app has disappeared from your Sense 2. I understand your concern, I will do my best to help you with this!

In addition to the steps you've done so far, would you mind taking a look at this post where another community memember has shared the steps that worked for him and let me know if that does the trick for you too? Click here to see the post. 

I will be around, keep me posted. 

[Ian96]

Thank you,  I will take a look and let you know 

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I've tried what I think he meant no luck, just don't understand why its not working when it did before. Not really good with this sort of thing . Got it for my birthday so feel bad for my brother who got it for me. Especially because of the ecg

I guess I'll just use what I have, still get a reading just not a reading at the time I might want by using my fingers on the dial.

Thank you for trying to help me

[Ian96]

Hello again @MarreFitbit just thought I'd let you know for some reason I thought I would try to take my ecg again using my fingers. 

Don't know why as it didn't work at all yesterday or last night and I've done nothing different but it worked just now. So it looks like its going to work only when it feels it wants to.

Thanks for everything 

[MarreFitbit]

@Ian96 Thanks for getting back to me and for the update. I'm glad to hear that your Sense 2 is tracking your ECG data again. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!