Tracking number sent not working

[Lestr]

Hello can anyone help me?

a fee days ago i ordered a fitbit sense 2. I got an email confirmation and even an email stating that my order was shipped. Problem is, the tracking number provided is erroneus and usually i get emails from DHL to await a package, but this time i didnt get any.

Ive already talked to fitbit’s customer service on twitter and according to them the tracking is correct and just wait a day and it will update. But until now there’s really nothing the tracking number just doesnt look correct, is there anyone that can look into this? Im feeling anxious and might just file a paypal dispute if this doesnt sort out.

My order  is 098yx2xbcya1g

[LZeeW · Accepted solution]

Hello @Lestr and welcome to the Community.  This is a user-to-user help site.  No one here has access to your order information.  You need to continue to work with Support for this problem.  Sorry.

[MamaT12]

Lestr I am having the same issue with the Versa 4 I recently ordered. Actually, the first package that was "sent" on 9/24 has never left the warehouse according to tracking. On 10/6, after multiple chats and phone calls with customer service, they finally conceded that the package was likely lost and created a replacement order. Got another shipping notification email on 10/6, but the tracking number for this second package is invalid! Customer "service" is terrible and absolutely no help. There is clearly an issue in the shipping department. 

[Lestr]

Yes same! Customer service is just insisting that my tracking is correct, but the numbers just doesnt seem to look like correct DHL pattern. So what is your plan to resolve this? 

[MamaT12]

My only plan right now is to demand a refund if there is no change to the tracking status (on either of my packages) on Friday. Customer service is TERRIBLE and claim that both packages have left their warehouse and are on their way to UPS - Excuse me, what? So they find it normal that package 1 has been between their warehouse and UPS for 12 business days, and package 2 for 4? They honestly give me a runaround each time I contact so either they've been told not to actually help or they have no comprehension of how shipping actually works. 

[Lucid.lynx]

Same was for me with GLS delivery to Europe. GLS tracking number didn't work. I contacted Fitbit support, they assured, that the package is sent, but the tracking status is just not updated. Afterall, I got the package after 5 work days (with tracking number showing "not found" all the time). GLS is a pretty crappy delivery service. 

[Gofgandg]

I have same problem pre-ordered Sense 2 for September 29th delivery but GLS lost it in transit, customer service created a replacement order but tracking code supplied in their shipping notice is not recognised by GLS and as at October 14th I have still not received it. Absolutely no help from customer service, tried online chat and their agent closed the chat without acknowledging my query and emails have gone unanswered.